Day-to-Day With People
A lot of the time we are working directly with people. Here are some articles that could help deal with specific situations.
- Managing a Person with Victim Mentality. Key idea here is that you are not a psychologist, so focus on standards, outcomes, and try to set things up so that the victim has the chance to see something else.
- How to Manage Passive-Aggressive People. Part of the idea is not to be passive-aggressive yourself and to deal with the issue directly.
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