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--- what_are_the_characteristics_of_a_great_scrum_master [2020/12/17 07:55] – Updated tags hans
+++ what_are_the_characteristics_of_a_great_scrum_master [2022/05/24 12:20] (current) – Added empathetic and resilient hans
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   * Highly available to the team. If the Scrum Master has a full time role elsewhere in the company and just runs in for the daily scrum meeting, they are not going to be very helpful to the team. They need to manage impediments and be available as needed to the team to work through any roadblocks. The Scrum Master should always know the status of the team and how things are going.
   * Know when to stop talking. This is a tough one. Often times, skills that make a person a good Scrum Master are the same skills that make it hard for them to keep their mouth shut. Scrum Masters need to avoid telling team members what tasks to do in the daily scrum or start questioning the team’s estimates during estimation sessions, for example. As a Scrum Master, you need to know when to keep your mouth shut and when to step in. You are not a traditional project manager and you should not operate in a command and control style. You are a “servant leader.”
-  * All about the Team. As a Scrum Master, you are always focused on the team, not on yourself. A Scrum Master is humble. You need to thrive in watching the team succeed and do whatever it takes to help them do so. If you need a lot of personal recognition and praise, then a Scrum Master may not be the best job for you. One way to think about this is to look at the way sports coaching works: if the Team wins, it’s because of the Team, if it loses it is because of the coach. A great Scrum Master, like all coaches understand that it is all about success of the Team.
+  * All about the Team. As a Scrum Master, you are always focused on the team, not on yourself. A Scrum Master is humble. You need to thrive in watching the team succeed and do whatever it takes to help them do so. If you need a lot of personal recognition and praise, then a Scrum Master may not be the best job for you. One way to think about this is to look at the way sports coaching works: if the Team wins, it’s because of the Team, if it loses it is because of the coach. A great Scrum Master, like all coaches understand that it is all about success of the Team. This leads to two other characteristics:
+  * Empathetic. Feels with the team and is sensitive to the team’s changing moods.
+  * Resilient. As there will be setbacks and Scrum Masters need to lead through the setback.
   * Sensitive "BS" detector. A Scrum Master does not have to be expert in the areas the team is working on but should know enough to understand when someone is not being 100% honest. A lot of the time the Scrum Master does this by asking questions ("Could you explain that a little more?" or "Could you draw a picture of this to help me understand the issue?")
   * Wants, and understands, the role: Many organizations assign the role of Scrum Master. Many Scrum Masters become the role without really understanding the role. The reality is that to be a change agent in the organization, to work the difficult inter-personal issues is difficult. And if you are being "forced" to do the role, you will not be difficult. So the Scrum Master should understand the role and more importantly wants the role.