Navigating Conflict on Agile Teams: Why “Resolving” Conflict Won't Work by Lyssa Adkins.
On great agile teams, conflict is constant and welcomed by all as a catapult to higher performance. It is about human beings working together, day after day, in the maelstrom of constant collaboration and change. http://starwest.techwell.com
In this turbulence, how can teams chart a course through conflict and turn it into a force for greatness? Lyssa Adkins reveals a conflict model that helps you do just that, walking you through five levels of conflict from “Problem to Solve” to “World War,” with each step finely tuned to view conflict in a deeply human and humane way.
We've been playing chess in corporate boards room, team rooms - power plays, cunning strategy
Human relationships are the goo over the agile manifesto, but also the glue Human relationships needed to make it work
Plus we produce products that don't have a singular outcome. People in a creative endeavor, who have to rely on each other to get something done and there is no right answer, that is a recipe for human conflict
What can we do?
Seek to understand before reacting.
We bring our hopes, our values our dreams to endeavor.
Escalation path of conflict:
Teams need to recognize the the level at and work to de-escalate to level one.
Hard to tell what level you are at as really bad conflict is often with no one talking - crickets. So silent can cut with a knife. Can feel it. Almost ready to blow.
What do you do?
Use the model. And help them to de-escalate. Make sure every one on the team. Add question to the health check - “How are we doing with conflict” And you be the model.
A lot of conflict is simply unresolvable.
Problems (have a solution) versus difficulties (things we just live with)
Dr John Gottman What makes good marriages work? About 69% is simply unresovleable.
Applies to teams Healthy teams are intimate. Want it to be these. Agile done well produces this
How deal with Build collaboration muscle of your teams
Deal with team's ADD Feelings - need to talk about them
Top 10 feeling people deal with:
John Gottmann - in order to deal with the unresolvable conflict around us, we need to increase the positivity. Only two of these top 10 feelings are life affirming. Need 5X compliments to negativity.
Doesn't have to be big. Simple. But genuine.
Marcela Lasada - High performing teams - 5.6 : 1 versus low performing teams positivity to negativity ratio.
For individual ratio is 3:1 positive self talk.
For teams. What have I done recently. Have I said 5:1 positive things to one person. Never to late to start.
The biggest disease we suffer from today is ADD. Awe Difficency Disorder. Felt awe in life, let alone in team room.
Awe profound sense of something powerful accompanied by feeling diminished self. Have to recognize it in our own lives and learn how share it with others.