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--- creating_psychological_safety_in_the_workplace_by_amy_edmondson [2019/07/08 10:02] – hpsamios
+++ creating_psychological_safety_in_the_workplace_by_amy_edmondson [2020/06/02 14:21] (current) – external edit 127.0.0.1
@@ Line 27: / Line 27: @@
       * Argument is that we need to be in the “learning zone”, that there is no trade-off between these concerns. In fact, cannot achieve high performance without both psychological safety and standards
-Axis | Low psychological safety | High psychological safety
+^  Axis           ^  Low Psychological Safety        ^  High Psychological Safety     ^
-------------: | :-----------:  | :-----------:
+^  High Standards |  Anxiety zone (afraid to speak)  |  Learning zone                 |
-High standards  | Anxiety zone (afraid to speak ) | Learning zone
+^   Low Standards |  Apathy zone                     |  Comfort zone (mailing it in)  |
-Low standards  | Apathy zone | Comfort zone (mailing it in)
   * Model to help organization change to increase psychological safety:
@@ Line 45: / Line 44: @@
     * Entrepreneur. “Early, often, ugly” and “If you are good at course correction being wrong is less costly than you think”
       * Help override “tendency to agree with the boss”
-      * “Here’s our protocol we’d like you to follow it. And deviate any time your clinical judgement tells you
+      * “Here’s our protocol we’d like you to follow it. And deviate any time your clinical judgement tells you. And tell us what you did and why”
-And tell us what you did and why”
       * Help override “Don’t tell what us what to do” and “complacency”
     * Proficiency. Toyota. “Tells us about you problems so we can work on them together”