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how_do_we_deal_with_constant_interruptions [2018/09/18 06:12]
Hans Samios Fixed to be clear about planable vs truly unplanned
how_do_we_deal_with_constant_interruptions [2018/12/29 13:23] (current)
Hans Samios ↷ Links adapted because of a move operation
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 In practice you will find that as you look at the intake system, you will probably find there are ways to make work planable. You will find you can be more and more proactive about the work you are doing instead of just responding to each new item like it is a crisis. Pictorially:​ In practice you will find that as you look at the intake system, you will probably find there are ways to make work planable. You will find you can be more and more proactive about the work you are doing instead of just responding to each new item like it is a crisis. Pictorially:​
  
-{{  ​:wiki:from_reactive_to_proactive.png?​400 ​ }}+{{  from_reactive_to_proactive.png?​400 ​ }}
  
 In many ways when you start thinking this way you will find that the more work is planable than at first you think. This will allow you to better shape the demand that comes into your intake system. One place I worked went from thinking that "​nothing is plan-able"​ to understanding that they could plan about 65% of their work. This allowed the Team to get out ahead of the demand and really start investing in improvements. For example, they could reduce incidents by building quality in or build in resiliency through increased automation which in turn allowed them to increase the amount of work that was plan-able. In many ways when you start thinking this way you will find that the more work is planable than at first you think. This will allow you to better shape the demand that comes into your intake system. One place I worked went from thinking that "​nothing is plan-able"​ to understanding that they could plan about 65% of their work. This allowed the Team to get out ahead of the demand and really start investing in improvements. For example, they could reduce incidents by building quality in or build in resiliency through increased automation which in turn allowed them to increase the amount of work that was plan-able.
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